Most of the time the credits will appear on your account and you will just short pay the invoice. If you pay by credit card then the refund will appear on your credit card statement. Here’s an example of where you can find the refunds in the Dispute and Adjustment History
Late Delivery Refunds
Betachon will monitor the invoices for late packages, request the refunds on your behalf, and verify the credits are posted to your account.
Billing Mistakes
We will monitor the invoice for incorrect surcharges and request a credit. Such surcharges include address correction fees, residential fees, and dim weight overcharges.
Duplicate Charges
We will determine if a shipment was billed to your more than once on the same or different invoice number and request a full refund.
Analytical And Credit Reports
We will provide you with around the clock access to detailed analytical and credit reports that provide you with complete parcel visibility and a better understanding on your shipping spend.