UPS Audit

Late Delivery Refunds

Betachon will monitor the invoices for late packages, request the refunds on your behalf, and verify the credits are posted to your account.

Billing Mistakes

We will monitor the invoice for incorrect surcharges and request a credit. Such surcharges include address correction fees, residential fees, and dim weight overcharges.

Duplicate Charges

We will determine if a shipment was billed to your more than once on the same or different invoice number and request a full refund.

Voided Shipments

UPS charged you for a shipment but the package was never actually shipped, only a manifest was created. We void these packages and request a refund.

Incorrect Dimensional Weight

The carrier overcharged you on the dim weight, based on the actual weight and dim weight calculation. We can go back 90 days to request these refunds.

Analytical and Credit Reports

We will provide you with around the clock access to detailed analytical and credit reports that provide you with complete parcel visibility and a better understanding on your shipping spend. Here’s an example of where you can find the refunds in the Billing Center
ups audit
ups audit

Our 40 point audit covers these UPS Services

  • UPS Next Day Air Early A.M.
  • UPS Next Day Air
  • UPS Next Day Air Saver
  • UPS 2nd Day Air A.M.
  • UPS 2nd Day Air
  • UPS 3 Day Select
  • UPS Worldwide Express Plus
  • UPS Worldwide Express
  • UPS Worldwide Expedited
  • UPS Ground
  • UPS Ground with Freight Pricing
  • UPS Hundredweight Service
  • UPS Worldwide Saver
  • UPS Standard
  • UPS Next Day Air Freight
  • UPS 2nd Day Air Freight
  • UPS 3 Day Freight
  • UPS Air Freight Direct
  • UPS Air Freight Consolidated
  • UPS Worldwide Express Freight

Here are some live examples of savings from our Fedex audit:

  • Next Day Early Commercial – Temecula, California to Palm Beach Gardens, Florida
  • Issue: Late Delivery
  • Refund Amount: $242.86
  • Date: 01/24/2016
  • Next Day Early Commercial – Temecula, California to Palm Beach Gardens, Florida
  • Issue: Late Delivery
  • Refund Amount: $242.86
  • Date: 01/24/2016
  • 3 Day Select Commercial – Pompano Beach, Florida to North Tonawanda, NY
  • Issue: Late Delivery
  • Refund Amount: $79.53
  • Date: 01/10/2016
  • 3 Day Select Commercial – Pompano Beach, Florida to North Tonawanda, NY
  • Issue: Late Delivery
  • Refund Amount: $79.53
  • Date: 01/10/2016
  • Ground Residential – Tucson, AZ – Chicago, IL
  • Issue – Voided Shipment
  • Refund Amount: $106
  • Date: 03/16/2015
  • Ground Residential – Tucson, AZ – Chicago, IL
  • Issue – Voided Shipment
  • Refund Amount: $106
  • Date: 03/16/2015
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